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FAQS

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What type of event design business are you?

We are a balloon styling business and interior styling business. Our offerings  including balloon designs, styling and installations, backdrops, flower arrangement, table decor, chair decor and more.

 

Do you offer balloon design and styling as a stand-alone service?

Yes, we can provide balloon designs and installations as a stand-alone service to you. However, we recommend you book balloon design and installation along with our full decor packages to get a well-rounded luxury look throughout your event decorations.

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Where are you at?

 

We are located on the north side of Edmonton, Alberta, Canada. We serve Edmonton, Alberta, Canada and beyond.

 

Do you travel?

Yes. We travel anywhere in Edmonton, Alberta, Canada and beyond.

 

What does your decor packages include?

Our clients have an array of design packages to choose from. We include everything you see in the photos (all props, accents, and furniture are included as rentals and add-on service).

 

Our rental add-on services include: floral and greenery arrangement, dessert cart, plates and stands, cake stands, balloon frames, backdrops, arches, risers, rugs, furniture etc.

 

For large quantity of rental items such as linens for guest tables, napkins, plates, cups and cutlery, our required to book their event 4 months before the event, so as to give allowance international shipping.

 

Do you offer rental services?

We offer rental services. However, at this time, you can only rent any of our accent pieces, decoration props, and furniture in a custom design that we design and install for you.

 

Do you offer delivery and pick up services?

Yes, we do. We deliver event designs, accents pieces, props and furniture for events we designed for you. We also offer pick up services for same.

 

Do you provide set-up and take-down services?

Absolutely! We install the design on the D-day. Then return to execute the take-down and clean up part of the service and pick up props and furniture used in the design, the next day.

 

 Are you an event planner enterprise?

No. We are not an event planner enterprise.  We do not manage event vendors (photographer, caterers, or coordinate event schedules.

 

Do you receive security deposits on rental items?

Yes, we do. A security deposit is a 100% refundable fee charged on your invoice when you book an event styling service. Any lost or damage rental items is deducted from this fee. When a rental piece is damaged or lost, the amount allocated for this item will be removed and the remainder of the deposit will be refunded to you.

 

How long does it take for you to complete a design installation?

There are several factors that should be considered to calculate set-up and take down time required for a design. The size of the decoration, the area of the event space to be decorated, and the intricacy of the designs are some of the factors that determine how much time is spent on a set-up and take-down.

After we have discussed the type design services you are interested in and the size of your event, we would be able to determine setup and take-down that would be required.

 

Do you accept last minute bookings?

We would take last minute bookings based on time of event and spot availability, event location, balloon type and colours required for the design, installation size, and other . If we are fully booked, we are sorry, we won’t be able to take your booking. If we do have availability, we will try our best to accommodate your request.

However, we encourage you to book a styling spot 2 months ahead of your event if you only need balloon designs and installation. However,  if you require large quantity of rental items including linens, napkins, dinnerware, drinkware and cutlery, in personalized colours and designs, you are required to book 4 months before the event, so as to give allowance for international shipping.

 

Do you have a cut off time for booking?

We recommend you book as soon as possible. The sooner you book, the better the chances of securing the needed accent pieces and props in the colours, type, pattern and style required, especially balloons.

Booking 8 weeks in advance is the ideal time frame that we go by. But we recommend you book earlier than this time if possible.

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For full decoration service, where you need other decoration services aside balloon design and installations, booking 4 months in advance is required. However, where a client is unable to meet the 4 months requirement, and we have have availability, we will work out a design plan with the client using available decoration props and items. 

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We work on a first come first served basis, so in order to secure the date for your event, you must sign the service agreement and pay the invoice. Otherwise, your decoration spot is not secured and the spot will be granted to another interested and ready client.

 

Can clients choose their themes?

Yes, you can present the theme of your choice. Then we will work with you to create a custom design that is unique to your needs and preferences.

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